The Amazing Power of Live Support

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  Mom & Pop shops are the patriarchs of customer-centric service. Find out how you can join them.

  A Brief History of Customer Relations

  In the early 1900s, Mom & Pop (small, family-owned) shops were the epitome of customer-centric service. The simple retail experiences of yesteryear were often less magical then today, but the store owners put their customers' needs first. And, if you were one of their regulars, your order would be ready as you walked in the door.

• What Makes Good Customer Service?

  We've surfed through dozens of articles and reports on customer service to find exactly what a great customer service experience entails. Through our research, we identified three ingredients that were needed to create a happy customer.

  • The Right Response. To have a happy customer, you must give them an accurate answer. This is something only you can give to your customer. You are the expert on your own product or service.
  • A Swift Reply. Responding to your customers quickly let's them know that you are interested in helping them - they're not left to worry about if it was a good decision to choose to hire your product or service.
  • One-Touch Answer. Be forward-thinking enough to eliminate the chance of your customer having to send another email or ticket. This will save both you and your customer's time. The less time your customer needs to spend having his problem fixed, the happier she'll be. To achieve one-touch responses, be clear, succinct, and direct.

• The Astonishing Power of Customer Service

  Gary Vaynerchuk, a leading expert in the customer service industry, says in his book Thank You Economy, "It’s still so rare for anyone to be personally acknowledged by a brand that the impact of such a simple, polite gesture on a customer’s buying habits could be huge."
  
  Can you imagine if you, out of the blue, received 2 free tickets in the mail to your favourite sports team... from a company that you buy widgets from. You would tell everyone about it... and you would make sure others know the company's name!

• How Customer Service Has Evolved

  • From Retail to the Web
    In the early 2000s, to coincide with the internet boom, customer service moved into the world of technology. Many businesses started using customer support software and ticket management systems to support their customers. Web-based support is reactionary though, not pro-active.
  • From the Web to Mobile (you are a part of this)
    The new era of customer service has just arrived. A new generation of forward-thinking and customer-inspired products is up and coming. Become a part of this phenomenon by joining the Customer Service Revolution. Using a mobile device to connect with your customers, you will be able to provide instant, educated support.
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  Top-notch customer service has evolved tremendously over the last 200 years. Join the next-generation of impressive customer service.

  6 Ways to Expand Your Customer Service

  The more ways you have for your customers to contact you, the happier they'll be.

  • Get a Toll Free Number. It feels less intruding to call a toll-free number. Your company will look more professional. You'll also appeal to worldwide customers. Make sure this number is prominent on your website.
  • Add An FAQ Section. There are probably a few questions that you find yourself answering time and time again. Add a simple-to-navigate FAQ section to your website to cut down some of this monotonous interactivity.
  • Add Live Support to your Website. Give your customers another avenue to conThis is to your site to offer another avenue through which your customers can contact you. LiveHours makes this easy because you can receive customer requests as a text message to your phone.
  • Be Proactive In Your Support. Just as the shops of last century would know what you wanted as you walked in the door, get to know your customers in the same way. Learn to read their minds. LiveHours can give you clear insights as to which pages your customers are spending time on. This will tell you what they're interested in.
  • Consistent Training. No matter which door your customers come through, they should always receive the same answers for the same problems. Of course, there is room for personality, but the essence of the responses should remain similar.
  • Do Something Extraordinary. Choose 10 of your customers today and do something totally unexpected. Send them a t-shirt, thank you card, gift basket, or spa day. This will increase brand loyalty and they will tell their friends about it.

Is LiveHours available in my country?

Short Answer: Yes! However, each message sent or received is subject to your own carrier's fees.

Long Answer: Currently, when someone sends you a message through your website, you will receive it from a Canadian phone number. You will reply to that Canadian phone number to respond to your customer. These messages are subject to your own carrier's fees - LiveHours will not charge you a "per message" fee. We are talking with international carriers to expand our fleet of phone numbers - to support countries across the world. Our live online dashboard will work anywhere in the world.

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  North America

  LiveHours.co offers real time website chat seamlessly throughout Canada and the United States.

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  Europe

  LiveHours.co live chat support is in the process of securing local European phone numbers, so that you can eliminate international texting fees.

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  Rest of the World

  LiveHours.co website chat tool talking to worldwide carriers, so we can help you avoid international sms charges.

How can LiveHours help me?

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  Lead Generation Guarantee

  Not receiving any leads from your website? With 2 minutes of installation time and our free trial, you'll see an instant increase in website conversion and revenue by providing personal, live customer support.

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  Nothing to learn.

  You will receive your customers' messages as a text message on your own cell phone. You can reply simply by responding to the message. LiveHours works on any cellular phone made after 1958. Your customers will be amazed at your lightning quick responses and increase availability.

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  Contact your customers.

  With LiveHours, you can see which page each of your website's guests visit... and approach them. You'll have a detailed background of their location, browser, and a report on how they found your site. Start a conversation with them with these pre-qualified leads.

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  Set your own office hours.

  Need distraction-free time? Going on vacation? Turn off LiveHours or set your Support Box to only show between certain hours of the day. In the office today? Use our web-based software to make the most of your marketing time.

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  Need Installation Help?

  Installation is easy. LiveHours is 10-line javascript code that you can place on any pages on your site that you wish to have a live chat (usually placed in a footer or header file). If you need some help, contact our support team.

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  How much is LiveHours?

  After your FREE, no-obligation, no-money-down, no-credit-card-down 30-day trial, your LiveHours pay-as-you-go packages are 100% satisfaction guaranteed. If you're ever not satisfied after that, cancel your account and your card will never be charged again. Visit our Pricing page for more details.

Who is LiveHours perfect for?

• Real Estate Agents who want another effective avenue of lead generation.
• Small Business Owners who need to provide prompt customer service... but are too busy to be in front of a computer all day.
• Boutique Retailers who want to compliment their brick and mortar sales strategies on their website.
• Restaurants who want to offer a special to those who engage.
• Tourism Offices who want offer an online, quick Q&A for their constituents.
• Automotive Garages who want to offer next-level service to their customer.
• Tanning Spas who want to offer a new way of booking appointments.
• Online Retail Stores who want to engage their audience.

3 Quick & Easy Steps To Get Started

1. Sign Up For An Account

   Visit our sign up page - your first 30 days are free on any plan! Once you've signed up, you'll

2. Place The JS On Your Website

   Once you've signed up, visit the Get Started page on the dashboard. We'll give you a small javascript snippet to place on your website. You'll need to make sure this is on every page on which you wish to provide live chat support.

3. Customize Your Widget

   You can change when your office hours are, add other users, and change your Call To Action.

61 Westfield Crescent, Cole Harbour, NS, Canada. B2V 2W1. 1-888-370-0370.

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